One-stop medical payment housekeeper: creating a new standard for mobile healthcare

Improving medical services and providing people with a more convenient medical experience has become the consensus of the health administrative department and medical institutions. The deep involvement of the Internet in the medical field is a shortcut to achieve this demand.

It has been difficult for the public to be ill for many years. It is mainly because of the "three long and one short", that is, the registration, waiting, and payment teams are long, and the time for medical treatment is short. Among them, the payment link involves a number of links such as registration payment, drug payment, inspection payment, etc., and the occupation of patients is particularly long.

There is a need for pain points, and naturally it will be noticed by the market. In recent years, Alipay, WeChat, banks, and mobile Internet companies have arranged mobile payments one after another, which has greatly eased the difficulty of paying fees.

However, the problem is still there. The payment channels for patients' visits are limited and cannot be selected as needed; the increase in payment methods such as cash, POS, and online payment has brought great pressure on hospital finance, especially reconciliation work; various Internet portals and third-party platform service software are constructed separately. There is no unified management, there are security risks, and the ability to transform hospital information systems is continuously tested.

In this situation, how should the hospital plan the payment system in a coordinated manner, while providing convenient services for patients, it can also reduce the pressure on hospital staff and realize the financial intelligent decision-making of hospitals?

One-stop medical payment

Wuhan Central Hospital is undoubtedly the forerunner of domestic mobile payment.

In March 2016, the hospital launched a face recognition medical insurance online payment system. Then, when the patient goes to the hospital to see a doctor, as long as the face is brushed with a mobile phone, the system will actively identify the patient and complete the payment. Since the online payment of medical insurance requires bank card financial identity + public security ID card information + medical insurance identity information to confirm identity, the account security is completely guaranteed.

In August 2016, Wuhan Central Hospital took the lead in launching the “Commercial Insurance Online Direct Compensation System”. All medical insurance and self-paying patients who have purchased commercial insurance can enjoy the one-stop comprehensive payment of “medical insurance + commercial insurance + self-pay” when they visit the hospital. The commercial insurance claims realize instant “second compensation”, and the medical treatment process becomes more convenient and quicker. .

The one-stop payment of this hospital is the behind-the-scenes “manipulator”, which is the leading provider of medical payment technology solutions in China – Wuhan Molian Co., Ltd. (hereinafter referred to as MoLian).

The hospital payment link involves multiple levels, including payment portals such as manual windows, self-service devices and mobile applications; payment channels such as medical insurance, commercial insurance, and self-pay; cash, bank POS and mobile payment. As the "one-stop medical payment manager", Molink has innovated the concept of "letting payment connection services" and is committed to solving the integration and integration of many aspects mentioned above.

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